1.1 General Non-Refundability Principle
All payments made to Global Workforce are strictly non-refundable unless the Company expressly confirms a refund in a signed written instrument issued by an authorized officer of the Company. Payments are collected for administrative, operational, technological, coordination and facilitation services and are not collected as consideration for a guaranteed visa, guaranteed job, guaranteed interview result, guaranteed employer continuation or guaranteed relocation outcome. The User acknowledges that the Company allocates resources immediately upon profile intake, document handling, internal review, routing, file administration and process coordination, and that such resource deployment gives rise to non-recoverable cost, effort and opportunity commitment from the moment the process begins.
The User further acknowledges that international recruitment and visa processes depend upon multiple external participants and authorities whose decisions are independent of the Company. Accordingly, the fact that an expected outcome does not materialize shall not convert a non-refundable administrative fee into a refundable deposit, escrow amount, security bond or guaranteed-outcome payment. Any contrary assumption is expressly rejected. The default rule under this Policy is that every payment received by the Company is final, fully earned in relation to the relevant service stage and not subject to reimbursement, reversal or set-off except where the Company voluntarily elects otherwise in writing.
1.2 Irrevocable and Non-Reversible Processing Trigger
The User expressly agrees that the relevant process becomes irrevocable and non-reversible immediately upon the occurrence of any of the following events: creation of a user profile, submission of documents, payment of a service fee, routing of information for review, opening of a file, initiation of internal verification, application filing, employer forwarding, embassy-facing preparation, interview scheduling activity, or any comparable administrative commencement step recorded by the Company. Once any such event occurs, the Company shall be entitled to treat the process as active, committed and operationally engaged, and no request to reverse the transaction, cancel the file retroactively or treat the service as unused shall be recognized.
The reason for this rule is that the Company's risk, cost and administrative performance arise from the initiation of the process and not solely from the final decision of an employer or governmental body. Internal review time, system allocation, compliance logging, document handling, communications management, staff attention and third-party coordination may all begin before any visible public milestone is reached. The User therefore agrees that reversibility is excluded at the process stage, not merely at the decision stage, and that any later dissatisfaction with timing, communication, document requests or external response shall not alter the irrevocable character of the transaction.
1.3 Events That Never Give Rise to Refund
Without limitation, no refund shall be due or payable in the event of visa rejection, employer withdrawal, employer inactivity, employer insolvency, job cancellation, delayed processing, interview failure, missed interview, medical unfitness, document mismatch, false information, background or security concern, criminal history disclosure, embassy refusal, quota closure, labor approval refusal, travel restriction, sanctions screening issue, destination-country policy change, agency discontinuation, manpower supplier non-performance, applicant withdrawal, applicant change of mind, applicant unavailability, missed communication, non-cooperation, duplicate profile, ineligibility or any issue caused wholly or partly by a third party or by the User's own circumstances.
This clause applies regardless of whether the relevant issue arises before or after submission to an employer, agency, embassy or authority and regardless of whether the User considers the issue unfair, unexpected, commercially inconvenient or personally burdensome. The Company does not insure Users against process risk and does not assume economic responsibility for the acts or omissions of external actors. Accordingly, a refusal, delay, cancellation or disappointment in outcome shall not be treated as failure by the Company to earn its fee or as a legal basis for reclaiming payments previously made.
1.4 Company Responsibility Threshold and Completion of Company Stage
The User acknowledges and agrees that the Company's operational responsibility, to the extent any responsibility exists, ends at the stage actually handled by the Company, such as preliminary profile organization, document coordination, process guidance, routing, scheduling assistance or administrative submission support. Once a file has been presented to or taken over by an employer, agency, manpower supplier, embassy, labor authority, medical provider or comparable third party, the process becomes subject to that third party's independent decision-making, internal policy, timing, resource allocation and legal constraints. No downstream refusal, silence, delay or cancellation shall create a refund obligation against the Company.
Even where the Company continues to communicate with a User after handing a matter to a third party, such communication shall be construed as courtesy coordination only and not as an extension of responsibility for the external process. The Company's provision of updates, reminders, resubmission requests or clarification support does not mean the Company has retained decision-making control or financial risk over the transaction. The User shall not argue that ongoing communication converted a completed processing stage into an open-ended guarantee obligation. Once the Company's stage has materially commenced or concluded, the related fee remains fully earned and non-refundable.
1.5 Chargebacks, Payment Reversals and Recovery Rights
The User shall not initiate or encourage any chargeback, card dispute, bank reversal, payment recall, wallet complaint or unauthorized transaction claim in respect of a payment that was voluntarily made in connection with the Services. A chargeback attempt in breach of this Policy shall constitute a material contractual breach and may result in immediate suspension of the account, permanent process closure, blacklisting from future services, retention of all uploaded records for evidentiary purposes and legal recovery action. The Company may submit acceptance logs, policy versions, file activity, receipts, communication records and process timestamps to banks, payment providers, courts, arbitrators or collection agents in defense of the charge.
Where the User obtains a reversal despite this Policy, the Company reserves the right to recover the reversed amount, associated bank fees, administrative cost, legal fees and collection expenses from the User and, where legally permissible, from any connected person or entity that benefited from the process. The Company may also suspend or cancel any ongoing case, withhold further coordination and refuse to release documents or updates beyond what the law strictly requires until outstanding amounts and associated costs are settled in full.
1.6 Exceptional Discretionary Adjustment
Any ex gratia adjustment, discretionary credit, goodwill accommodation, partial waiver or commercial concession offered by the Company shall be entirely voluntary, case-specific, revocable until actually paid, and shall not create precedent, expectation, implied custom or obligation in any other matter. No employee, agent, chat operator, marketer, salesperson or external coordinator has authority to promise a refund, guarantee a reversal or vary this Policy unless such variation is recorded in a signed written approval by an authorized Company representative. Oral discussions, screenshots, informal messages and marketing language shall not override this document.
If the Company, in its sole discretion, chooses to issue any credit or adjustment, it may impose conditions including execution of a full release, withdrawal of complaints, return of documents, closure of the account, confidentiality obligations, waiver of claims and confirmation that the User has no further demand against the Company. Any such accommodation may be made in the form of service credit, route transfer consideration or administrative goodwill only and need not be paid in cash. The existence of a discretionary review process does not mean a refund entitlement exists.
1.7 User Acknowledgment of Finality
By checking the relevant consent box, making payment, uploading receipts, submitting documents or allowing a case to proceed, the User confirms that this Refund Policy has been read, understood and accepted in full. The User further confirms understanding that all payments are non-refundable, that process initiation is irrevocable and non-reversible, that visa and recruitment outcomes are dependent upon applicant profile and third-party decision-making, and that the Company bears no liability for rejection, delay, cancellation or failure outside its facilitation role. This acknowledgment is a material inducement for the Company to accept payment and continue service activity.
The User agrees that any later claim of misunderstanding, assumption of refundability, reliance on informal verbal assurance, or dissatisfaction with external outcomes shall not invalidate this Policy. The Company may rely conclusively on platform acceptance logs, timestamps, IP records, device records and stored policy versions as proof that the User knowingly accepted these non-refundable terms before the relevant transaction. In any dispute, the burden shall rest on the User to prove written contrary authorization issued by the Company; absent such proof, this Policy shall govern absolutely.