1.1 Definitions and Interpretation
For the purposes of these Terms and Conditions, the expressions "Company", "Global Workforce", "Platform" and "we" shall mean the legal operator of GlobalWorkforce.cloud and its authorized representatives, successors and assigns. The expressions "User", "you" and "your" shall include, as applicable, any applicant, employer, agency, manpower supplier, referral source, representative, signatory, account administrator or other person who accesses, uses, registers with, uploads information to, pays fees to, or otherwise interacts with the Platform or any associated service channel. The expression "Services" shall include digital intake, applicant profiling, recruitment coordination, employer introduction, job-matching support, document collection, procedural guidance, scheduling assistance, embassy interview coordination, payment administration, communication handling and any ancillary administrative assistance that the Company may elect to provide from time to time.
Unless the context requires otherwise, references to a person include any natural person, partnership, company, body corporate, government authority, embassy, consulate, labor office, licensing body or other entity. Headings are inserted for convenience only and shall not affect interpretation. Words importing the singular include the plural and vice versa. Any reference to "including" or similar wording shall be construed without limitation. In the event of conflict between these Terms and any marketing material, oral statement, chat message, social media content, third-party posting or informal assurance, these Terms shall prevail to the fullest extent permitted by law, and no contrary implication shall be inferred against the Company by reason of authorship, distribution or drafting responsibility.
1.2 Legal Character of the Platform
The Platform is a private coordination and facilitation system and shall at all times be construed as an intermediary service only. The Company does not employ applicants, does not sponsor work permits in its own capacity unless expressly stated in a separate written agreement, does not issue visas, does not control embassy outcomes, does not exercise sovereign power, and does not make any governmental, regulatory or diplomatic decision. The Company may coordinate between applicants, employers, agents, manpower suppliers, embassy-facing representatives and service providers; however, such coordination shall not be interpreted as creating an employment relationship, fiduciary relationship, agency relationship in law, joint venture, partnership, trusteeship or guarantee obligation on the part of the Company.
Each User acknowledges that recruitment and mobility transactions are inherently dependent upon independent third parties including employers, immigration authorities, consulates, medical providers, verification agencies, labor authorities, foreign ministries, background screening bodies and other external institutions. Accordingly, the Company's role is limited to process administration, facilitation and communication management, and no representation is made that any position will remain available, any employer will proceed, any interview will occur, any permit will be granted, or any relocation will be completed. Any interpretation inconsistent with this facilitation model is expressly excluded and shall be treated as a material breach of these Terms.
1.3 Scope of Services and Service Boundaries
The Services may include receiving applicant information, collecting supporting documents, reviewing profile completeness, coordinating role submissions, routing documentation to relevant stakeholders, communicating with manpower suppliers or employers, assisting with scheduling, transmitting process updates, and facilitating administrative payment flows. The Services are procedural in nature and are provided strictly on an "as available", "as appropriate" and "subject to external dependency" basis. The Company shall be entitled, without incurring liability, to alter workflows, refuse files, request additional evidence, pause submissions, reject incomplete profiles, delay routing, suspend a listing, or discontinue any service channel where the Company reasonably considers such action necessary for operational, legal, reputational, compliance or risk-management purposes.
The Services do not include any undertaking that an applicant is eligible for employment, that an employer will hire, that a manpower supplier will proceed, that an agency will continue processing, that an embassy will issue a visa, or that a timeline communicated in good faith will be achieved. Any date, milestone, turnaround estimate, process map, expected interview window or country-route guidance provided on the Platform is indicative only and may be withdrawn, revised or rendered obsolete by factors wholly outside the Company's control. Users shall therefore treat the Platform as an administrative coordination environment rather than a guarantee framework or outcomes-based service commitment.
1.4 Eligibility, Account Authority and User Capacity
By opening an account, uploading information, or using the Platform in any manner, the User represents and warrants that such User has legal capacity to enter into binding obligations under applicable law and, where acting for an organization, has full authority to bind that organization. Applicants represent that the biographical, identity, educational, employment and travel information they submit belongs to them or is lawfully disclosed with proper authorization. Employers, agents and manpower suppliers represent that they are duly established, properly licensed where required, and lawfully entitled to submit vacancies, candidate requests, onboarding instructions and recruitment-related information through the Platform.
The Company may rely conclusively on the apparent authority of any person using an account, email address, mobile number, payment instrument or uploaded document, and shall not be required to investigate underlying internal corporate authority, relationship disputes, beneficial ownership issues or private mandate arrangements. The User shall be solely responsible for account credentials, delegated access, device security, and all actions taken under the relevant account. Any use of the Platform by minors, unauthorized persons, blocked entities, sanctioned parties, identity thieves, fraudulent recruiters or misrepresenting intermediaries is strictly prohibited and may result in immediate suspension, evidence preservation, disclosure to relevant authorities and permanent exclusion without notice or refund.
1.5 User Obligations, Accuracy of Information and Compliance Conduct
Each User must provide complete, current, legible and truthful information at all times and must promptly correct any error, omission, status change or inconsistency. Without limitation, the User must not submit forged documents, altered scans, misleading translations, fabricated experience letters, manipulated salary data, proxy contact details, false declarations, duplicate identities, third-party passports, unconsented medical records or any other materially inaccurate information. The User must cooperate in good faith with requests for clarification, supplementary evidence, renewed uploads, security checks, profile remediation, timeline adjustments and procedural verifications, and acknowledges that non-compliance may cause rejection, suspension, employer withdrawal or process discontinuation.
Users shall comply with all applicable laws, embassy rules, labor requirements, anti-fraud obligations, sanctions restrictions, anti-corruption standards, document legalization requirements and communication policies relevant to their activity. Users shall not use the Platform to harass staff, bypass assigned workflows, solicit off-platform payments, copy proprietary process data, scrape other user information, interfere with platform security or publish defamatory allegations against the Company arising from external decisions beyond the Company's control. The Company may, in its sole discretion, record interactions, preserve system logs, investigate suspicious conduct and cooperate with private or public authorities in connection with fraud, abuse, complaints, court requests or regulatory inquiries.
1.6 Fees, Charges, Payment Authorization and Irrevocable Process Acknowledgment
All fees, service charges, processing amounts, documentation charges, intake fees, coordination fees, submission fees, administrative charges and any other amounts collected through or in relation to the Platform are due in the currency and amount communicated by the Company or its authorized workflow. By making payment, the User authorizes the Company to allocate the received amount to administrative handling, profile review, operational coordination, technology use, third-party routing, document management and other service components as determined by the Company. Unless the Company expressly confirms otherwise in a signed writing, all payments are non-refundable, non-cancellable, non-chargebackable and non-reversible once a profile has been created, documents have been submitted, or an application has been filed or routed.
The User expressly agrees that visa processing and recruitment outcomes are subject to applicant profile strength, third-party review, employer discretion, regulatory compliance and embassy decision. The Company's responsibility, to the extent any responsibility is assumed at all, is limited to the coordination or processing stage actually undertaken by the Company and does not extend to downstream governmental, employer, medical, travel or security outcomes. The User further acknowledges that a payment shall not be treated as consideration for a guaranteed visa, guaranteed job, guaranteed interview result, guaranteed permit or guaranteed placement, but rather as consideration for the administrative and facilitation services rendered or arranged by the Company.
1.7 No Guarantee, Third-Party Dependency and External Decision Risk
The Company gives no promise, warranty, representation or undertaking, express or implied, regarding visa issuance, interview scheduling, interview success, employer continuation, onboarding, work permit approval, embassy appointment availability, document acceptance, labor clearance, medical fitness outcome, police clearance, travel authorization, border entry, salary level, accommodation, job duration, contract continuity or any other substantive outcome arising from a process facilitated through the Platform. Any statement as to possibility, probability, trend, historical approval rate, market demand or process expectation is informational only and must not be construed as a promise or inducement of success.
The User acknowledges that a recruitment or visa process may fail, pause, change or terminate because of employer withdrawal, country policy change, quota restriction, embassy refusal, missing slots, data mismatch, expired documents, medical inadmissibility, security concern, labor inspection, commercial dispute, agent inactivity, sanctions exposure, transportation constraints, force majeure or any other reason outside the Company's direct control. In all such cases the risk shall remain with the User and not with the Company. The User waives, to the maximum extent permitted by law, any claim that the Company assumed responsibility for the conduct, solvency, legitimacy or continuing participation of any third party involved in the process.
1.8 Suspension, Refusal of Service and Termination Rights
The Company may, at any time and without prior notice, suspend, restrict, cancel or terminate any account, profile, listing, submission, payment flow, messaging channel, document file, job posting, route visibility or service engagement where the Company considers such action necessary or desirable for fraud prevention, operational integrity, risk management, contractual protection, legal compliance, reputational protection, user safety, data security, documentation concerns, employer instruction or strategic business reasons. The User acknowledges that the Company is under no obligation to continue a relationship merely because an account exists, a document has been uploaded, a payment has been received or preliminary administrative work has commenced.
Where suspension or termination occurs, the Company may preserve internal records, maintain audit logs, retain uploaded materials for evidentiary or compliance purposes, and refuse any future application by the relevant User or connected party. Termination may occur with or without cause, with or without explanation, and with or without opportunity to cure. Except where the Company expressly agrees otherwise in writing, termination shall not entitle the User to any refund, restitution, damages, expectation loss, reliance loss or equitable relief, and any accrued payment obligations, indemnities, liability exclusions, data-use permissions and dispute clauses shall survive termination in full force.
1.9 Limitation of Liability
To the fullest extent permitted by applicable law, the aggregate liability of the Company, its shareholders, affiliates, officers, employees, consultants, agents, subcontractors, technology providers and commercial partners, whether arising in contract, tort, negligence, misrepresentation, restitution, statutory duty or otherwise, shall in no event exceed the lower of the direct service fee actually received by the Company from the claimant in connection with the specific transaction giving rise to the claim, or one thousand United Arab Emirates dirhams. Under no circumstances shall the Company be liable for indirect, incidental, consequential, exemplary, punitive, special or aggravated loss, including loss of visa opportunity, loss of employment opportunity, loss of salary expectation, relocation loss, travel cost, hotel expense, document renewal expense, emotional distress, reputational damage, business interruption or lost profits.
This limitation applies even if the Company has been advised of the possibility of such losses and even if any remedy is alleged to have failed of its essential purpose. The User agrees that the allocation of risk reflected in these Terms is commercially reasonable, forms an essential basis of the bargain, and has materially influenced the pricing and availability of the Services. Any cause of action arising out of or relating to the Platform must be commenced within six months after the event giving rise to the claim, failing which such claim shall be permanently barred, waived and extinguished.
1.10 Indemnity and Hold Harmless Undertaking
The User shall fully indemnify, defend and hold harmless the Company and its affiliates, directors, officers, employees, service providers and representatives from and against any and all claims, demands, allegations, investigations, actions, proceedings, losses, damages, judgments, penalties, fines, costs and expenses, including legal fees on a full indemnity basis, arising out of or connected with the User's acts, omissions, breach of these Terms, breach of law, false representation, document inaccuracy, fraudulent conduct, payment dispute, chargeback attempt, third-party complaint, employer dispute, embassy or authority inquiry, privacy allegation, intellectual property claim or misuse of the Platform.
This indemnity applies whether the claim is brought by the User, a family member, a nominee, an employer, an agency, a manpower supplier, a bank, a regulator, an embassy, a governmental body or any other third party. The Company may assume control of the defense or settlement of any matter subject to indemnity, and the User shall provide all assistance, records, declarations and cooperation reasonably requested. The indemnity obligations under this clause are separate and independent from any other remedy available to the Company and shall survive suspension, termination, chargeback, refund demand, account closure and the completion or failure of the relevant process.
1.11 Force Majeure and Operational Disruption
The Company shall not be liable for any delay, failure, interruption, suspension or inability to perform resulting directly or indirectly from events beyond its reasonable control, including governmental action, change in law, policy reversal, embassy closure, consular backlog, labor quota suspension, war, terrorism, civil disturbance, riot, epidemic, pandemic, public health emergency, border restriction, flight disruption, cyber incident, telecommunications outage, hosting failure, cloud-service outage, labor strike, banking failure, sanctions event, natural disaster, fire, flood, earthquake, or failure by any employer, agency, manpower supplier, courier, medical center or other third party.
Where a force majeure event occurs, the Company may suspend obligations, revise timelines, withdraw route availability, defer processing, require re-submission, or terminate the affected engagement without liability or refund. The Company shall not be required to litigate against a third party, secure substitute immigration outcomes, absorb external losses, or compensate Users for the consequences of a force majeure event. The User accepts that international recruitment and mobility are particularly sensitive to regulatory and geopolitical changes and that the Company cannot be treated as an insurer of continuity, access or outcome in such circumstances.
1.12 Governing Law, Internal Resolution, Arbitration and Court Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws in force in the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law principles. Before commencing formal proceedings, the User shall submit a detailed written dispute notice to the Company and allow a good-faith internal resolution period of not less than thirty calendar days. During that period, the Company may request documents, logs, payment evidence, communication records and other material reasonably required to assess the complaint, and the User shall cooperate fully and refrain from initiating public campaigns, chargebacks or reputational pressure tactics.
If the dispute is not resolved internally, the Company may elect, at its sole option, to refer the matter either to the competent courts of Dubai or to arbitration seated in Dubai in accordance with the applicable UAE arbitration framework. Nothing in this clause shall prevent the Company from seeking urgent protective, injunctive, conservatory or enforcement relief before the courts of Dubai. The User irrevocably submits to such jurisdiction and waives any objection based on forum, venue, inconvenience or foreign domicile. The User further acknowledges that official UAE sources recognize amicable settlement procedures, arbitration mechanisms and electronic transaction enforceability, and the parties intend that electronically recorded consents, logs and policy acceptances shall be admissible to the fullest extent permitted by law.
1.13 Electronic Consent, Records and Evidentiary Reliance
The User agrees that electronic signatures, click-wrap acceptances, checkbox confirmations, IP records, timestamp logs, device records, system-generated audit trails, uploaded documents, digital receipts, on-platform messages and electronically stored records may be used by the Company as evidence of consent, authorization, submission, instruction, acknowledgment and contractual acceptance. To the extent applicable, the parties intend that such records be treated consistently with the UAE legal framework on electronic transactions and trust services and that no acceptance shall be denied effect merely because it occurred through an electronic interface or digital workflow.
The Company may maintain, archive, reproduce and rely upon electronic records in original or reproduced form without requiring wet-ink signatures, notarization or separate physical confirmation unless the Company expressly requests otherwise. The User waives any argument that a checkbox acceptance, account action, document upload, payment confirmation, browser session, API event, or device-authenticated submission lacks contractual force because it was executed electronically. Where platform records conflict with a User's later recollection, the Company's contemporaneous electronic logs shall be presumed accurate unless the User proves manifest system error with objective technical evidence acceptable to the Company or the competent tribunal.
1.14 Entire Agreement, Severability and Amendment
These Terms, together with the Privacy Policy, Refund Policy, Service Policy, Legal Disclaimer, Cookie Policy and any specific written service schedule expressly accepted by the Company, constitute the entire agreement between the User and the Company in relation to the Platform and supersede any prior oral or written communication on the same subject matter. No waiver shall be effective unless made in writing by an authorized representative of the Company, and no failure or delay in exercising a right shall constitute a waiver. If any clause is held invalid or unenforceable, the remaining provisions shall remain in full force and the affected provision shall be construed, to the maximum extent permitted, so as to reflect the original protective intent.
The Company may amend these Terms at any time by publishing an updated version on the Platform or by otherwise communicating the revised text through the user's account, email or service interface. Continued use of the Platform, continued submission of documents, continued maintenance of a profile, or continued payment after such update shall constitute acceptance of the revised version. Where the Company requires a renewed checkbox confirmation or policy re-acceptance, the User agrees to provide it electronically. The most current version published by the Company shall govern from its effective date unless a later version expressly provides otherwise.